Internal & External Organizational Forces

As one of the nations leading wireless and technological serving exitrs, Verizon Communications is one of the most successful examples of rapid expansion in the years since they first opened their doors in 1983. With 93. 2 million customers, Verizon has big(a) into a massive musical arrangement that continues to expand and change. These changes argon a sidetrack of the organizations plan, alone are and will continue to be influenced by inside and external factors along the way.Organization Mission Verizons mission may appear saucer-eyed yet to live up to this mission is no daunting fill in an industry that is rapidly changing with technology advances. They exist to provide customers with great function and communication possibilities while following their core set of integrity, respect, performance ex jail cellphoneence, and accountability (Verizon, n. D. ). These values are expected to be followed for not just now external customers just internal customers as well.To be a attractor in their industry Verizon listens to customers, embraces diversity, demonstrates honesty, takes responsibility for their actions, and pursues the highest standard in their services. Verizons academic session lays the foundation for the organizational behavior that must be accepted and exhibit from all Verizon employees. Restructuring In early fall of 2009, Verizon announced that they were restructuring two of their patronage groups Into one kn induce as Verizon Hireling.This realigning was planned to capitalize new avenues for outgrowth and to improve productivity according to Verizon which besides moved marketing work closer to the customer-facing operations (Verizon, 2009). The restructuring included a shift of seven executive director positions. Although the announcement did not state how these shifts would affect other employees and reporting custody It is probably safe to say that the restructuring brought concern and questions to their minds.Reporting c hain of commands and Job duties would be possessed of been affected by Verizons restructuring. According to Shoehorning (2008), restructuring, while takeed to remain emulous within an industry, creates emotional conflict. Role, interpersonal, and intercrop are other types of conflict that can choke with change. Verizon management had to plan out how to deal with the conflict that would move over been a common result of their restructuring transition phase. Competition Verizon has always been a leader and an Innovator In the wireless communication industry.But lately their sales have seen a decrease due to the popularity of Apples Phone and its exclusive contract with AT&T. Even though the Phone and AT&T arent the only tilt they are the biggest for the top of the line smart phones. Other competitors in the cell phone market include T-mobile, Metro PCS and style. These companies compete by go lower all inclusive plan rates and calendar month to month contracts or pay as you go service. Even though these companies tender lower rates tenet coverage Is not as shimmer as Verizon Ana Al& I cross the U.S. And the world. AT&T has in like manner been widely criticized about their coverage versus Verizons. When Apple released the phone on June 29, 2007 it revolutionized the cell phone industry and raised the bar for all other manufacturers, but the biggest hit to the competition of carriers was that the only provider of the Phone would be AT&T. Research in Motion the maker of Blackberry and Verizons biggest removeer launched their own version of the touch screen phone called the Storm which paled in affinity to the Phone.Verizon started an all out aiming against ATT and their lack of coverage for cellular use across the country which ATT vigorously defended but seems to be true according to reports in the magazine Consumer Reports. Verizon could be on the verge of ruling the cellular industry with the impending negotiations with Apple and allowing Verizon to sell the Phone and it could be soon since Verizon is now selling the Pad. They have likewise seen sales rise with the ETC touch screen phone with the Android operating(a) system that has gone toe to toe with the Phone and offers better g coverage with Verizon.The rescue has taken its Economy OLL on not only the housing market and employment but all the way plenty to how we live our lives on basic necessities. People have had to cut hind end on how they shop for groceries, cutting back or even canceling cablegram service and adjusting their cellular plans. This has affected Verizon by customers decreasing their plans minutes or going to a cheaper competitor that will offer the same software at a lower price.Other carriers such as Metro PCS and Sprint offer the same package of talk, text and data plans as Verizon for fractional the cost but the coverage is not as good so customers are willing to give up coverage for cost. The economy has also affected the products that Verizon sells as less people are upgrading their phones and holding on to the ones they have for longer periods of time and to a greater extent people are opting for periodical contracts as opposed to lengthy 2 year contracts offered by the study carriers like Verizon and AT&T.Every facet of our lives has been affected by the late economy and how we communicate is one of them. Customer Demands In recent years, Verizon has become more than Just the nations leading wireless service provider by entirely listening to customer demands and taking notice of customers compulsions. The have expanded to providing mesh service, television, wireless service, and landlines service. Verizon has been the first to address our nations demand for bundling services to however money and to simplify lives. There are many factors that influence how Verizon handles the demands of customers.Being that they are the nations leading wireless provider, the will also require a circularize of deem to keep cust omers happy. No matter what kind of service, Verizon offers customer support via phone, internet, and house calls. Customer support is available to all types of customers, residential, small business, speciality genuineness, or even for enterprise & government sized accounts. The size of the organization indicates that there will always be unsatisfied customers, and in recent news many of these customers have banded to postulateher to file a lawsuit against Verizon for the monthly data plans being charged when services achiever down. 0 take Acton Ana TIC ten customer service approver to Verizon customers, the organization has express that they are in the process of De-automating their telephone systems so that customers can get to a live person more easily. As a extremely publicized issue, this external factor has demanded that Verizon revamp the ay they handle customer service over the phone. Globalization Verizons name is not only a sign of the zodiac name in the United State s. The organization has over 300 offices in 75 countries across 6 continents of the world. There are many reasons that Verizon has elect to take business across seas.The most obvious influence would be an internal desire to expand and prosper as a business. The blink of an eye factor that leads them to globalization is the external force of growth in need for multinational communication. As technology and trade evolves, the need for efficient international communication has and will continue to grow significantly. Technology influences the globalization need by the way it changes the kinds of services traded. No longer are we only exporting and importing goods from countries, with the aid of technology we are seeing an growth in service trading.India has been the leading example of the need for organizations to communicate overseas. With the make up in out sourcing work to countries overseas, American countries need to communicate in order for the services to be unison. Although there has been a lot of logical argument over the quality of service provided by other countries, with the aid of Verizon this ethnic hurdle can be nonexistent. Conclusion Although it is true that the organizations mission, reconstruction, competition, the economy, fiscal policies, customers, and globalization will always influence how Verizon continues to develop, their original missions intentions.